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About our insurance services
West Bromwich Building Society,
Head Office
374 High Street,
West Bromwich
West Midlands,
B70 8LR |
1. The Financial Services Authority (FSA) |
The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
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2. Whose products do we offer? |
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| We offer products from a range of insurers. |
| We only offer products from a limited range of insurers. |
| We only offer product(s) from RSA for household insurance. |
3. Which service will we provide you with? |
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We will advise and make a recommendation for you after we have assessed your needs for household insurance.
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You will not receive advice or a recommendation from us for household insurance. We may ask some questions
to narrow down the selection of products that we will provide details on. You will then need to make your own choice
about how to proceed.
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4. What will you have to pay us for our services? |
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A fee.
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No fee for household insurance.
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You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
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West Bromwich Building Society, 374 High Street, West Bromwich, West Midlands B70 8LR, is authorised and regulated by the Financial Services Authority. Our
FSA Register number is 104877.
Our permitted business is advising on, lending and administration of mortgages and advising on and arranging insurance and pure protection contracts
You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/pages/register/ or by contacting the FSA on 0845 606 1234.
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6. What to do if you have a complaint |
If you wish to register a complaint, please contact us: |
... in writing |
Write to: Customer Relations Department, West Bromwich Building Society, 374 High Street, West Bromwich, West Midlands, B70 8LR
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... by phone |
Telephone: 0845 338 7256
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If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service |
7. Are we covered by the Financial Service Compensation Scheme (FSCS)? |
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations.
This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
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West Bromwich Building Society Home Insurance is underwritten by Royal & Sun Alliance Insurance plc. Registered in England and Wales at St Mark's Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised and regulated by the Financial Services Authority. This product is not available for properties located in Northern Ireland.
* Lines are open 9.00am - 7.00pm on Monday to Friday, 9.30am to 12.30pm on Saturday. Calls and electronic communications may be monitored and/or recorded for your security and may be used for training purposes. Your confidentiality will be maintained.
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