Attention: You need JavaScript enabled to use this site.
The ITSS team are the face of IT to our business users, they keep the business operating and secure in challenging times. We are looking to drive continuous change through our support services, making us more efficient and effective. There is a real focus and shift to move to a managed service model which will support us in our aim to deliver change faster to support our business and ultimately our customers but this must be done without putting our valued customers and business at risk.
Internal Audit is an independent review function set up within the Society to provide assurance to the Board and all levels of management. They are responsible for the effective review of all aspects of risk management and control throughout the Society’s activities.
Legal and Regulatory Services provides legal, compliance and supplier relationship advice to ensure business areas’ activities remain compliant, fair to customers and consequently, in line with regulations outlined by the Financial Conduct Authority (FCA) and the Information Commissioner’s Office (ICO). In addition, the Financial Crime Team ensure the Society meets all of its anti-money laundering and anti-fraud obligations helping to keep members deposits safe and prevent fraud.
HR is committed to our people and helping to find, grow and retain them through various initiatives. This involves recruiting suitable candidates for the Society, providing staff with opportunities for development and creating a positive working environment for all West Brom employees. Through various methods HR looks after the well-being of all our people throughout their careers here at the West Brom.
Treasury and Finance work tirelessly forecasting for the future of the Society which ensures we are able to maintain a strong financial position throughout the years ahead. They oversee the Society’s budget, process payments, raise wholesale funding, manage liquidity and analyse our data to inform key decision making.
Marketing design and price our products and how these are promoted and distributed to customers. They play a crucial role in managing our reputation and ensuring our range of products and services meet the developing needs and expectations of our members.
Operations oversee the day to day interactions with our customers. Whether it’s savings or mortgages, they maintain control over all operational demands and consequently manage the lifecycle of all our accounts. Handling all forms of customer queries, our Operations Team are committed to helping each and every customer along a successful financial journey with the West Brom.
Risk is part of the Society’s Three Lines of Defence risk management and governance framework, specifically the independent Second Line oversight function comprising a number of different specialisms. The team oversee that the Society’s principal Board Risks are being managed appropriately by First Line business, reducing the likelihood and impact of both financial losses and customer detriment. Our knowledge enables us to challenge management to ensure compliance with regulatory standards and industry best practice.
The Customer Advocacy and Insight business area is focused on delivering fair and consistent outcomes to customers who may find themselves in difficult situations. Whether that be customers in financial difficulty or those that feel that they have received poor service whilst dealing with the Society, the number one aim for this area is to assess the customer circumstances and look to provide an outcome that is suitable in line with the Society’s purpose of supporting members financial wellbeing.
