Why are there Arrears showing when I have made all of my payments on my mortgage statement?

Typically this is because a mortgage payment was not received before the end of the financial year. To ensure that repayments are received and cleared in time, direct debits and standing orders should be arranged for payment by the 25th of each month. If you are having problems meeting your repayments, our Credit Services Department (phone 0800 0838031) will be able to provide help and advice. Please contact them to discuss the options available.