FAQs

How do I make withdrawals from my savings account?

Post/telephone accounts

You can make withdrawals over the telephone. Funds will be sent to your bank account via electronic payment. Please note we are unable to process withdrawals from post/telephone accounts at any of our branches.

Alternatively, you can write to us using the following address:

Investment Transaction Team
2 Providence Place
West Bromwich
B70 8AF

Branch accounts

You can make withdrawals in person at a branch using your passbook (subject to restrictions on daily cash withdrawal limits). Please note that you will require the passbook to make a withdrawal. To find your nearest branch, click here.

WeBSave accounts

For WeBSave accounts, please refer to 'Making Investments & Withdrawals' within the WeBSave Help Guide.

Processes for withdrawing your money

These processes are in place to increase security for customers, therefore offering peace of mind knowing that your money is in safe hands.

A member of the Society may contact any customer who sends in a withdrawal request for:

  • An electronic payment of £50,000.00 and above
  • Any withdrawal request accompanied by new bank details.

We will complete a security check to verify the customer’s request before proceeding. The main scenarios where we may contact you are detailed above although there may be other reasons when we will need to contact you and complete additional security checks before we process a withdrawal request. It is therefore very important that you provide a contact telephone number as the instructions will not be processed unless we are able to speak to you.