The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Whose products do we offer?
We offer products from a range of insurers.
Which service will we provide you with?
We only offer products from a limited range of insurers.
We only offer product(s) from RSA for household insurance.
We will advise and make a recommendation for you after we have assessed your needs for household insurance.
What will you have to pay us for our services?
You will not receive advice or a recommendation from us for household insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
No fee for household insurance.
You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
Who regulates us?
West Bromwich Building Society, 2 Providence Place, West Bromwich, West Midlands B70 8AF, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 104877.
Our permitted business is advising on, lending and administration of mortgages and advising on and arranging insurance and pure protection contracts.
You can check this on the Financial Sevices Register by visiting the FCA's website www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
In Writing Write to: Customer Relations Department, West Bromwich Building Society, 2 Providence Place, West Bromwich, West Midlands, B70 8AF
By Phone Telephone: 0345 241 0607
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Are we covered by the Financial Service Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
West Brom Home Insurance is underwritten and administered by Royal & Sun Alliance Insurance plc (No. 93792)