West Bromwich Building Society

Home insurance - Making a claim

Customised  Building and Contents Insurance form the West Bromwich Building Society

How it works Your Core Cover Extra Cover options Get a quote today Making a Claim

Making a claim:

Call the claims helpline 0845 072 7145

The call centre is UK based and the staff are friendly and highly experienced in dealing with all types of queries and claims. Please have your policy number to hand when you call.

A personal claims handler will be appointed to work on your claim, providing you with a single point of contact throughout the claims process. They will answer any questions you may have and provide you with the information you may need to make sure the process is straightforward, quick and hassle free.


West Brom Home Insurance is underwritten by Royal & Sun Alliance Insurance plc. Registered in England and Wales at St Mark's Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised and regulated by the Financial Services Authority. This product is not available for properties located in Northern Ireland.

Claims helpline is open 8.00am - 8.00pm on Monday to Friday, 9.00am to 1.00pm on Saturday.

New application lines are open 10.00am - 7.00pm Monday to Thursday, 10.00am to 6.00pm Friday and 10:00am to 12:30pm Saturday. Calls and electronic communications may be monitored and/or recorded for your security and may be used for training purposes. Your confidentiality will be maintained

Extra cover options can be added or removed at any time. Please note this will affect your premium.

Further details of the cover available together with any limits on the extra cover options can be found in our policy document.

*Terms and Conditions: 1. Offer open to new home insurance customers only and may not be used in conjunction with any other offer. 2. Offer may be withdrawn or amended at anytime. 3. 10% off a buildings and/or contents premium is valid for the first year of the policy only. 4. Quotes must be obtained by 29 February 2012.