Frequently Asked Questions

We've pulled together the most common questions our customers ask. We hope you find this useful but if you can't find the answer you need, please use our email me or call me services to get in touch with our advisors.

Please choose from the range of topics below.

• What are your Savings Terms and Conditions?
• Opening an account
• Paying tax
• ISA Transfers
• Change of address
• If someone dies
• Interest rates
• Operating your account
• 975 Tax Statements
• Membership
• Making a complaint.
• Changes to Society's Rules
• WeBSave - Logging on for the first time
• WeBSave - Making Investments & Withdrawals
• WeBSave - Account Balance & Statements
• WeBSave - Change of Details
• WeBSave - Online Security
• WeBSave - Contacting West Bromwich Building Society
• WeBSave - Technical Assistance