Head Office Departments
IT enables us to operate smoothly and securely on a day to day basis, handling all technical requirements as well as working on technology solutions for the future. Through providing PC, server and application support, IT give us the functionality that an ever-evolving digital world requires, for both today and in the future. This responsibility sees the division play a crucial role in the success of the Society, ensuring all West Brom staff and members operate in a safe and secure online environment.
Internal Audit is an independent review function set up within the Society to provide assurance to the Board and all levels of management. They are responsible for the effective review of all aspects of risk management and control throughout the Society’s activities.
Secretariat oversees business areas’ activities as they strive to be compliant, fair to customers and consequently, in line with regulations outlined by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). As a second line of defence, the division reviews and provides oversight of the many different risk measures which aim to protect the Society and its members. The teams within the Secretariat division ensure, by embedding operational, conduct and information risk, the Society continues to operate in line with our core principle, helping keep our members best interests at heart. In addition, they also provide legal and supplier relationship advice and offer member support through the Customer Relations Team.
HR is committed to our people and helping to find, grow and retain them through various initiatives. This involves recruiting suitable candidates for the Society, providing staff with opportunities for development and creating a positive working environment for all West Brom employees. Through various methods HR looks after the well-being of all our people throughout their careers here at the West Brom.
Treasury and Finance
Treasury and Finance work tirelessly forecasting for the future of the Society which ensures we are able to maintain a strong financial position throughout the years ahead. They oversee the Society’s budget, process payments, raise wholesale funding, manage liquidity and analyse our data to inform key decision making.
Marketing and Distribution
Marketing manage media relations, design our products and deliver customer communications via our branches, print and digital assets. They play a crucial role in managing our reputation and ensuring our range of products and services meet the developing needs and expectations of our members.
In addition to Marketing this division also consists of the Distribution department, who are responsible for our branch network, direct mortgages and the relationship with brokers via our intermediary channel.
Change are responsible for delivering our ongoing Change Portfolio. From concept through to deployment, they plan, analyse and execute a wide variety of projects across the business, ensuring each one is successfully delivered within budget and to agreed requirements and timescales. Keeping pace with the outside world, amongst various business transformations and competition, our Change division is integral in helping us adapt and grow for a sustainable future.
Operations oversee the day to day interactions with our customers. Whether it’s savings or mortgages, they maintain control over all operational demands and consequently manage the lifecycle of all our accounts. Handling all forms of customer queries our Operations team are committed to helping each and every customer along a successful financial journey with the West Brom.
Risk is responsible for managing our risk appetite, given the various types of risks we may face as a building society. As a line of defence they review the different measures which aim to protect our investments and prevent the Society, along with its members, from suffering any losses. Risk ensure we continue to operate in line with our core principles; helping keep our members best interests at heart.