Our Head Office

Based in the heart of West Bromwich, our new Head Office offers employees a great place to work. It’s a modern and spacious working environment, that's just a short walk to various local amenities. Home to over 500 staff, it also offers a host of career opportunities.

Head Office Departments


Our change division is committed to supporting projects around the business to help us adapt and grow responsibly and effectively.

Human Resources

Our HR division supports our people all around the business and includes several teams such as Corporate Facilities, Payroll & Administration, Pensions, Performance & Development and Personnel.


Our IT division ensures that our technology runs smoothly and securely throughout the business and includes such teams as Architecture, Data Centre Services, Security and Systems Development.

Internal Audit

Our Internal Audit department ensures process efficiency across the business.

Marketing & Distribution

Our Marketing & Distribution division ensures our customers are provided with the best possible service with suitable products for them, it includes such teams as the Branch Network, Intermediaries, Marketing Communications, Products & Partnerships and Public Relations.


Our Operations Division ensures the smooth running of day to day interactions with customers and involves teams such as Credit Services, Customer Services, Lending, Possessions, Mortgage Administration and Quality Assurance.


Our Risk division plays an increasingly important role in today’s world, they ensure everything we do is done how it should be, it includes teams such as ALM Oversight, Commercial, Credit Risk, Policy & Systems and Residential.


Our Secretariat division analyses the business with the aim of premium effectivity and compliance, it has such teams as Complaint & Root Cause Analysis, Legal & Regulatory and Operational & Conduct Risk

Treasury & Finance

Our Treasury & Finance division work tirelessly to make certain that we are consistently moving in the right direction, it includes teams such as Asset & Liabilities Management, Financial Planning and Information Management.