Learning and Development Specialist

Passionate about developing people and improving performance? As a Learning and Development Specialist you will recognise that everyone has talent. Working with individuals, teams and business leaders you will support and guide our people to unlock their full potential. You will design and deliver a wide range of appropriate learning solutions to improve performance in line with the overall Society goals.

It’s no exaggeration to say that every day is different. It might be delivering a course such as New Starter Induction, customer experience programme, or Product Courses which train our staff on General Insurance and Mortgage Products. If I’m not training I am usually designing new training courses or updating the courses that we run. I often get involved in new projects, such as designing our Management Development programme where you can see something through from start to finish. It’s great to be able to use your expertise in Learning & Development to provide training solutions which meet both individual and business needs. I also feel really pleased to know we’re playing a big part in helping people to realise their potential and gain skills in ways they’d never previously anticipated.

What I like about the West Brom:

  • Everbody in the Society pulls together to make us successful
  • Everything we do has the customer’s best interests at heart
  • The working environment is friendly and professional, which helps our customers feel at ease