It’s no exaggeration to say that every day is different. It might be delivering a course such as New Starter Induction, customer experience programme, or Product Courses which train our staff on General Insurance and Mortgage Products. If I’m not training I am usually designing new training courses or updating the courses that we run. I often get involved in new projects, such as designing our Management Development programme where you can see something through from start to finish. It’s great to be able to use your expertise in Learning & Development to provide training solutions which meet both individual and business needs. I also feel really pleased to know we’re playing a big part in helping people to realise their potential and gain skills in ways they’d never previously anticipated.
What I like about the West Brom:
- Everbody in the Society pulls together to make us successful
- Everything we do has the customer’s best interests at heart
- The working environment is friendly and professional, which helps our customers feel at ease