About the West Brom

The West Brom has been a mutual building society for 159 years and is committed to staying that way. That is because, as a building society, we don't pay dividends to outside shareholders. This means that we are able to pass on more to our members.

Our main objective is to deliver significant member value through:

• Higher savings rates.
• Lower mortgage rates.
• Professionally qualified one-to-one advice

to help people buy their own homes, save for the future and enjoy financial security in retirement. In all things we treat customers fairly by providing a good service giving individual advice and attention that would make the West Brom a brand they would choose and trust throughout their lifetime. Our vision is to grow, thrive and share our success with our members, staff and the community we serve.

Core Values

The core values which provide the framework for our ongoing success are:

• Value-for-money products and services.
• Tangible loyalty benefits.
• Exceptional security for investors.
• Fair and honest dealings.
• Friendly and enjoyable service.
• Local community support.

Facts and Figures

• We employ over 1000 staff.
• We distribute products and services through branches (46, primarily in the West Midlands), telephone and internet.
• We are the 8th largest building society in the UK and have assets of over £8bn.
• We demonstrate our commitment to mutuality in a tangible way. Last year we shared over £37m with members through competitive mortgage and savings rates and extra Privileged Membership rate benefits to reward loyalty and the contribution of existing members to our success.
• We invest more than £500,000 each year in local communities through sponsorship and by supporting community and grassroots projects.