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Customer Service Advisor – Blackheath Cluster

Location: Bearwood, Blackheath, Cradley Heath, Harborne, Kingswinford & Stourbridge

Salary: £16,856 rising to £17,337 per annum

Full-time (Monday – Friday, 09:00 – 17:00, 35 hours)

Saturdays (mandatory) approximately 3 per month (09:30 – 12:30)

Saturdays will be given as time in lieu (Full-time)

Closing date: 31 January 2020

Here at the West Brom we’re known for our outstanding customer service. As the first point of contact, our Customer Service Advisors play an essential role by maintaining great relationships with existing and potential customers.

What you’ll do:

  • Complete transactions for our customers, supporting them with their enquiries
  • Engage with our customers, providing information about products and services to suit their needs
  • Manage daily administrative tasks efficiently

What we’re looking for:

  • You’ll need to be proactive in conversations, having the confidence to talk (face-to-face) to our customers about anything and everything, including our products and services
  • You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail
  • You’ll be friendly. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

  • Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
  • Performance related pay scheme
  • Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
  • Social club membership – dozens of discounts available for a wide variety of family days out and events
  • Corporate health plan with the option to include family members
  • Discounted travel cards
  • West Brom staff car scheme

Why choose the West Brom?

We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

At West Bromwich Building Society we are committed to protecting your privacy. The following privacy statement explains how we protect visitors' information gathered via this web site.

How we use your personal information

In order to process your application and/or manage your engagement/employment any information provided by you may be held by West Bromwich Building Society (as Data Controller) in our records and may be shared within West Bromwich Building Society Group of companies, as well as with Fraud Prevention Agencies and Credit Reference Agencies. For further information about how we will use your personal information and your rights under Data Protection legislation, please read the full Staff Privacy Notice that is available at https://www.westbrom.co.uk/staff-privacy-notice

If you have any questions about the information provided within the above, please write to the Data Protection Officer at West Bromwich Building Society, 2 Providence Place, West Bromwich, B70 8AF.

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