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Our People

We're sure you’ll find the West Brom a great place to work, but don't just take our word for it. Discover the journeys some of our people have been on with us and find out what they like most about working for the Society.


Umar - Personal Mortgage Consultant

Umar joined the Society as a Customer Service Advisor over 3 years ago. Following a lot of hard work and training, Umar quickly progressed up the ladder. Umar is now a Personal Mortgage Consultant and helps guide people through the process of buying their own home.

personal mortgage consultant

Poonam - Business Support Analyst

Poonam has come a long way since her first role in the Mortgage Retention Team over 10 years ago. Following a successful secondment, Poonam moved to our IT Department and is now a Business Support Analyst, working flexibly to achieve a healthy work-life balance.

business support analyst

Charlotte - Learning and Development Specialist

Charlotte started out as a Customer Service Advisor and with the support of various development opportunities, soon progressed to a role at Head Office. Charlotte now works in Learning and Development and is responsible for training all the new starters joining the Branch Network.

learning and development specialist

Aisha - Safety and Security Administrator

Aisha joined the Society as an apprentice within our Corporate Facilities Team when she was just 19 years old. Upon completing her studies, Aisha secured a permanent role as Safety and Security Administrator. Striving to learn more, Aisha's development does not stop there, as she's receiving further training in both Coaching and Health and Safety.

safety and security administrator
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