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What is Payment Protection Insurance (PPI)?

PPI was designed to cover repayments in certain circumstances where you couldn’t make them yourself. These include if you were made redundant or couldn’t work due to an accident, illness, disability or death.

The Society did sell PPI in the past under the name ‘Loan Protection Scheme’ (LPS) insurance. Please note that the Society started to sell LPS insurance in 1984 and did not provide it with any Buy to Let mortgages. If you are unsure whether you have held PPI with the Society or if you already know that you held PPI with the West Brom and you want to make a complaint about it, more information can be found on our Payment Protection Insurance page.

If you would like to know more about PPI, you can visit the FCA’s PPI website - Everything you need to know about PPI and how to claim back money you’ve paid

Or alternatively, call the FCA’s PPI helpline – 0800 101 8800

Our regulator, the Financial Conduct Authority has announced a deadline date of 29 August 2019 for PPI complaints.  You therefore, have until this date to complain about your PPI policy.  We won’t consider any PPI complaints made after 29 August 2019.

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