Shauna Celebrates 25 Years Helping Customers

Branch colleague Shauna Phillips is a familiar face for customers at Sutton Coldfield.

The West Brom said it with flowers to congratulate a colleague who has served 25 years with the business as a welcoming figure to customers.

Shauna Phillips, a customer service advisor at the building society’s Sutton Coldfield branch in The Parade, was presented with a bouquet of flowers by manager Heather Wall to celebrate the milestone.

“I really enjoy my job as I like talking to customers and every day is different.  The years seem to have gone so quickly and I cannot imagine working anywhere else,” said Shauna.

She joined the West Brom’s Great Barr branch as a cashier at 19 years old after answering a job advert.

Shauna recalled: “We only had three investment accounts when I started.  You could open an account for £1 and no ID was required.  All accounts were taxed and you could not claim it back, there were no tax free savings.  I remember the mortgage rate was about 14%.

“There have been many changes over the years.  There was no uniform when I joined, we had fewer branches and there were only about three financial advisers to serve them all, unlike today when most branches have one of their own.

“What hasn’t changed is the contact with customers though, many of whom I have known for years.”

Mother-of-three Shauna has been based at Sutton for 13 years and has also worked at Kingstanding and Erdington.  She lives in Great Barr and her husband Kevin works for the Society at its West Bromwich head office.

Shauna added: “I like the flexibility of being able to work part-time over five days as my youngest son is eight and it fits in with family life.”

The West Brom is a leading regional building society providing a broad range of financial products and services, notably savings, investments and residential mortgages.

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