Cost of living research confirms most consumers claim to be struggling or just managing financially

Most consumers in the UK (55%) claim to be struggling or just managing financially, research from the West Brom suggests.

Protecting Your Home

Customer Panel on Financial Wellbeing

All Clear

The panel helps us to improve an important information leaflet about identification checks.

Read All About Us

Is it easy to access news and information about your Society and what formats do customers prefer?

At Your Service

What matters most to customers when using a building society branch and how does the West Brom compare with its service?

On Top Form

Thanks to the customer panel, our latest application form is simple to use and understand.

Getting Started

What matters to customers when it comes to finding the right children’s savings account?

Keeping it Simple

Customer panel members helped us road-test a new savings guide before copies were printed and put into our branches.

A Moving Story

How do people go about researching and applying for a mortgage and what role does the internet have to play?