Our automated telephone service

We believe it’s important that you can contact us about your savings or mortgage account at a time that’s convenient for you. With our automated telephone service, you can quickly and securely access your account information 24 hours a day, 7 days a week*.

What you can do with our automated service

Savings customers

Check your account balance
Check your interest rate
Check your last transaction amount and date
Request a statement of interest
Request a balance letter

Mortgage customers

Check your monthly payment and next payment date
Check your interest rate
Find out how long you have left on your mortgage
Find out your outstanding mortgage balance
(excluding any applicable fees)

Please note: this service is not available for WeBSave customers.

How it works

Before you can use our automated telephone service, you will need to set up a security PIN. Simply call us on 0345 241 3785 and a member of our team will guide you through the process. Once you’ve set up your PIN you will be able to use our automated service straight away.

Already set up your pin?

All you need to do is call 0345 241 3785.

So we can verify your identity, each time you call, you will need to enter the following:

Account number
Date of birth
Your security PIN

Frequently asked questions

I've forgotten my PIN. What should I do?

How do I change my PIN?

View your account(s) online

If you prefer to access your account information online, you can use our savings or mortgage portal instead.

Savings accounts

Access your savings account information online, 24 hours a day* by using our savings portal.

Go to savings portal

Mortgage accounts

Access your mortgage account information online, 24 hours a day* by using our mortgage portal.

Go to mortgage portal

Please note: our savings portal is for customers with accounts that were opened in a branch, by telephone or by post. If you have a WeBSave account please use our WeBSave login.