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What you can do with our automated service

Savings customers


  • Check your account balance
  • Check your interest rate
  • Check your last transaction amount and date
  • Request a statement of interest
  • Request a balance letter

Mortgage customers


  • Check your monthly payment and next payment date
  • Check your interest rate
  • Find out how long you have left on your mortgage
  • Find out your outstanding mortgage balance (excluding any applicable fees)

Please note: this service is not available for WeBSave customers.




How it works

Before you can use our automated telephone service, you will need to register for it. Simply call us on 0345 241 3784 and a member of our team will guide you through the process. Once you’ve registered you will be able to use our automated service straight away.

Already registered?
All you need to do is call 0345 241 3784.

So we can verify your identity, each time you call, you will need to enter the following:

  • Account number
  • Date of birth
  • 4 digit PIN number

*except when systems are unavailable due to essential maintenance