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What you can do with our automated service

Savings customers


  • Check your account balance
  • Check your interest rate
  • Check your last transaction amount and date
  • Request a statement of interest
  • Request a balance letter

Mortgage customers


  • Check your monthly payment and next payment date
  • Check your interest rate
  • Find out how long you have left on your mortgage
  • Find out your outstanding mortgage balance (excluding any applicable fees)

Please note: this service is not available for WeBSave customers.




How it works

Before you can use our automated telephone service, you will need to set up a 4 digit security PIN. Simply call us on 0345 241 3785 and a member of our team will guide you through the process. Once you’ve set up your PIN you will be able to use our automated service straight away.

Already set up your PIN?
All you need to do is call 0345 241 3785.

So we can verify your identity, each time you call, you will need to enter the following:


Frequently asked questions


I've forgotten my PIN. What should I do?


How do I change my PIN?


View your account(s) online

If you prefer to access your account information online, you can use our savings or mortgage portal instead.

Savings accounts

Access your savings account information online, 24 hours a day* by using our savings portal.


Go to savings portal



Mortgage accounts

Access your mortgage account information online, 24 hours a day* by using our mortgage portal.


Go to mortgage portal



Please note: our savings portal is for customers with accounts that were opened in a branch, by telephone or by post. If you have a WeBSave account please use our WeBSave login.

*except when systems are unavailable due to essential maintenance

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