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Because we are a mutual it means shareholders don’t own us – you do. Which is why day in and day out we are here to do our best for you. To help us we need to know how we are doing and what you think. Positive or negative, we’ll listen to what you tell us and use it to help shape how we do things.
So, if you fancy telling us what you think we have a couple of ways you can do this.
If you’re a West Brom customer, our Customer Panel lets you share your thoughts and ideas on how we can do things better or tell us what you think we’re already doing well.
Find out more
Launched in 2019, our Member Council is made up of both customers and employees with different backgrounds and experiences, to make sure we hear from wide range of voices. It’s a great way to share what is important to you.
Find out more
The Society prides itself on being owned by its members, and these commitments help us demonstrate how we work to deliver their best interests.
Find out moreIf you’re not part of our Customer Panel or Member Council, you can still get in touch. Just use our online form to tell us what we’ve done well, or how you think we can make things better.
We might also ask you to let us know how you felt about the service you had when you’ve been in contact with us. Look out for an email from Feefo and let us know your thoughts, we’d love to hear from you.
