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Have your say

Your experience matters to us, and we want to understand what we’re getting right and where we can do better. Every piece of feedback helps guide our decisions and shape the way we work.

If you’d like to share your thoughts, there are a couple of easy ways to get involved.

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Share your feedback

Your experience matters to us, and we want to know how you think we’re doing. Whether something has worked well or could be improved, your feedback helps shape the way we deliver our services. You can share your thoughts quickly and easily using our online feedback form.

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Customer Panel

If you’re a West Brom customer, our Customer Panel gives you the chance to share your thoughts and ideas on how we can improve, as well as tell us what you think we’re doing well.

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Member Council

Our Member Council is made up of customers from a diverse range of backgrounds and experiences that truly represent our membership. They discuss a variety of topics, providing senior leaders and Board members with the opportunity to hear their views firsthand.

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Other ways to get involved

From time to time, we may ask you to tell us about the service you received after you’ve been in touch with us. Keep an eye out for an email from Feefo and share your thoughts - we’d love to hear from you.