Our members

Members’ best interests are at the heart of all our decision-making. We listen to what our members think, closely monitor their satisfaction levels and ensure they have plenty of opportunities to provide feedback.

Member engagement

We value the relationships we have with our members and try to facilitate regular dialogue in order to find ways of making improvements.

Customer panel

Sign up to join our customer panel and tell us what you think about our products and services and how we could do things better. Your feedback will be used to make decisions across the Society.

Member Council

The West Brom is your building society. We are owned by and run solely in the interests of you and all our members. Understanding and responding to your needs is very much a priority for us which is why we are setting up a new Member Council.

Connect newsletter

Connect is our regular publication for members, keeping you informed of all the latest news and developments at your Society.