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Our members

Members’ best interests are at the heart of all our decision-making.  We listen to what our members think, closely monitor their satisfaction levels and ensure they have plenty of opportunities to provide feedback.

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Customer Panel

Sign up to join our Customer Panel and tell us what you think about our products and services and how we could do things better. Your feedback will be used to make decisions across the Society.

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Member Council

The West Brom is your building society. We are owned by and run solely in the interests of you and all our members. Understanding and responding to your needs is very much a priority for us which is why we are setting up a new Member Council.

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Member Commitments

The Society prides itself on being owned by its members, and these commitments help us demonstrate how we work to deliver their best interests

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