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We recognise that this will be a difficult time for you and we would like to make the process as straightforward as possible. This page aims to provide you with all the information you need to deal with any accounts held at the West Brom.
When a person dies, a Personal Representative (called the deceased person’s ‘Executor’ or ‘Administrator’) must deal with their money and property (known as the ‘estate’). They will then arrange to pay the deceased person’s taxes and debts, and distribute his or her money and property to the people entitled to it.
If the deceased person left a valid Will, the individual(s) who deals with the estate is called the deceased person’s ‘Executor’. If the deceased person left an invalid Will or no Will at all, the individual(s) who deals with the deceased person’s estate is called an ‘Administrator’. An Administrator must usually be appointed by the Court before they can deal with the deceased person’s estate.
If you have doubts about these roles, it is recommended you obtain legal advice. For further information, you can call our Specialist Support team on 0800 280 0597 or 0345 241 0584, or alternatively by email using specialistsupport@westbrom.co.uk.
In some circumstances a Statutory Declaration can be used to access the deceased person's monetary estate. Please see the table in the Savings Accounts section to understand when and how a Statutory Declaration may be used. In such circumstances Probate will not be required.
Probate is a legal process (known as confirmation in Scotland) and may be required to settle the Estate of the deceased. At the West Brom we require probate if the total balances of accounts held with us exceeds £30,000. This amount may vary for each financial institution you deal with. If probate is obtained by you, for any reason, we will always need to see a copy. For advice on probate, please refer to a solicitor.
You can do this at one of our branches, by post, or using our online document upload portal. We will require either:
If you would like to use our online document upload portal, please contact our Specialist Support team on 0800 280 0597 or 0345 241 0584. The team will send you a secure link for you to send us your documents.
If you are posting the document, the address to write to is:
West Brom Building Society
Specialist Support Team
Head Office
2 Providence Place
West Bromwich
B70 8AF
Alternatively, you can visit one of our branches where we will help you.
Please visit our forms library to download a Statutory Declaration or Personal Representative Closure Form.
In accordance with the Society’s General Terms and Conditions, once the death has been registered with us on a joint savings account, the rule of survivorship will apply. This means that the account will continue to be operated in the sole name of the surviving account holder.
Once we have registered the death we may need additional information from you depending on the total amount of the balances held at the West Brom, in the name of the deceased, before releasing funds. Please see the table below for further information.
| Total balance of the account(s) held | Documentation needed | Where to obtain the documentation | Additional Information |
|---|---|---|---|
| Up to and including £5,000 | A standard Statutory Declaration form completed by the person beneficially entitled to the funds. If there is no will, it should be completed by the next of kin. | We will send this to you once the death has been registered. Alternatively, you can obtain a copy by calling us on 0345 241 3784 or visiting one of our branches. | If there is a Will, the Statutory Declaration needs to be completed and signed by the Executor(s). If there is no Will, it must be completed by the next of kin. |
| £5,000.01 up to and including £30,000.00 | A Statutory Declaration, which must be sworn in front of a Solicitor, Commissioner of Oaths or County Court Official. | As above. | In addition to the above,the signatures of the Executor(s) or next of kin need to be witnessed by a solicitor, Commissioner for Oaths or Authorised County Court Official. The witness may charge for this service. |
| Above £30,000.00 | A Grant of Probate where the deceased has left a will. This is usually managed by the Executor named in the will. Where there is no will for the deceased, Letters of Administration are required. | The Probate Registry Office. | You may instruct a legal adviser to obtain the Grant of Probate or you may wish to apply to the Probate Registry yourself. The legal adviser will charge for this service and a fee will be payable on application for the Grant of Probate. |
Please note that we are unable to change the deceased customer’s account into the name(s) of the Personal Representative(s). If the Personal Representative(s) does not have an existing West Brom account they can open a new account with us into which the balance(s) can be paid. This will be subject to account terms and conditions, including verification of the identity of the Personal Representative(s).
If you require payment for Funeral Director expenses or for any other expenses, such as flowers or catering, we are able to provide you with a cheque, from the deceased’s account, made payable to the Funeral Director or supplier, on receipt of the invoice. If you require payment for Probate Fees, we require a completed withdrawal form signed by an Executor and a cheque or a same day electronic payment will be produced with the payee as HM Courts & Tribunal Services. We are also able to pay Inheritance Tax on receipt of a tax demand (IHT423), which will be paid as instructed by HM Revenue and Customs (as long as there are enough funds in the account). Please visit one of our branches or post the invoice(s) to the Head Office address.
An account(s) will be closed when the Society has received all relevant documentation and all Personal Representatives have been identified. For further information please refer to the ‘Identification for a Personal Representative’ section of our Help and advice following bereavement leaflet.
If a Power of Attorney or Court of Protection Order has been registered on an account, this will cease upon the death of the account holder. Please refer to ‘Dealing with the deceased person’s estate’ section at the top of the page, for an explanation of what then happens.
Interest will continue to be paid on the account until it is closed in accordance with the terms and conditions of the product.
For all account(s) any withdrawals or closures after the death of the account holder will be made without any loss of interest (except those that are in joint names and the surviving account holder continues to operate the account).
Where a customer who holds an ISA dies, their surviving spouse/civil partner is eligible to invest an Additional Permitted Subscription allowance into an APS ISA in their own name in addition to their own personal annual allowance.
Where an ISA investor died on or after 6 April 2018, the ISA becomes a ‘continuing account of a deceased investor’ and can continue to benefit from the ISA tax advantages until the ISA ceases to be a continuing account of a deceased investor. If you think the above affects you and you have any questions, please do not hesitate to contact us.
On the death of a sole savings account holder the account no longer carries membership rights. If it is a joint account, the surviving account holder remains a member.
We will require the original Grant of Probate in order for us to note the Executor(s). If the deceased did not leave a Will, we will need to see the Grant of Letters of Administration. The mortgage account will then need to be repaid either from the proceeds of the sale of the property or the proceeds of a life policy, or a new mortgage can be applied for to repay the outstanding mortgage balance, subject to approval. Once the death has been registered it is recommended that you seek legal advice to deal with any changes to the ownership of the deceased’s property. If you are unsure of the legal ownership of the property you can contact the Land Registry for a copy of the title deeds.
We do not require any mortgage payments to be made for 6 months to allow time for the mortgage to be redeemed. However, interest will continue to be charged in accordance with the terms and conditions of the mortgage.
There are two types of joint borrowers:
Probate will be required if two borrowers hold the property as tenants in common.
Mortgage payments may still be required, however if you are struggling then please contact the specialist support team on 0800 280 0597 or 0345 241 0584.
We can discuss your situation and look at ways in which we can help during this difficult time. This may include stopping your mortgage payments for up to 6 months in order to allow time for you to have your finances in order. Interest would continue to be charged to the account.
If there are any life policies in place you will need to make arrangements with the policy provider who will advise you about how to make a claim.
On the death of a sole mortgage account holder the account no longer carries membership rights. If it is a joint account, the surviving account holder remains a member.
Home (Buildings and/or Contents) Insurance: If the deceased held home insurance through the West Brom the policy must remain in force until the mortgage is repaid or until we are notified that alternative arrangements are in place.
If the deceased held home insurance through another provider, we recommend speaking to the other provider before taking any action.
This is the individual(s) named in a person’s Will who has been appointed to deal with the estate and, if necessary, obtain a Grant of Probate which enables them to deal with the estate.
The person who benefits either under the terms of a Will or if no Will exists, through the rules of intestacy.
The person who obtains the Grant of Letters of Administration which entitles them to deal with the estate if no Will was made.
The term used for Executor(s) and/or Administrator(s).
The Scottish equivalent to Grant of Probate or Letters of Administration.
A formal court document issued by the Probate Registry confirming the appointment of the Executor(s) named in the Will.
A formal court document issued by the Probate Registry, appointing an Administrator, usually the next of kin to the deceased. This is usually issued where there is no Will or the Executor(s) appointed in the Will is unable or unwilling to act.
A person appointed by the Lord Chancellor with power to administer oaths or take affidavits. All practising solicitors have these powers but must not use them in proceedings in which they are acting for any of the parties or in which they have an interest.
More information can be found on our website by visiting www.westbrom.co.uk/customer-support
Further clarification on dealing with accounts can also be obtained by speaking to your local branch staff, or by calling our Customer Service team on 0345 241 3784.
Advice can also be obtained from a solicitor, but there may be a charge for this service. The Law Society (who represents solicitors in England and Wales) provides a ‘Find a solicitor’ search.
