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View your mortgage

Once your mortgage has completed you can access your account information online, 24 hours a day* by using our mortgage portal.

What you can do

  • View your outstanding mortgage balance (excluding any applicable fees)
  • Check your monthly payment and next payment date
  • Check your interest rate
  • Find out how long you have left on your mortgage

What you need to log in

  • Date of Birth
  • Surname
  • Postcode of mortgaged property
  • Mortgage account number

    • Log in

Prefer to call us?

You can just as quickly and securely access your account information 24 hours a day* by phone.


Find out more


*except when systems are unavailable due to essential maintenance

Mortgage FAQs

Existing customer help

Find out what you can do as an existing West Brom mortgage customer.

Get in touch

Whatever your query, we're here to help .

Contact us
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