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The West Brom is committed to making its products and services accessible to everyone, whether online, by phone or in our branches.


Our website is built to conform to W3C "A" accessibility using the WCAG 2.0 guidelines. This is outlined by the World Wide Consortium's Web Content Accessibility Guidelines, more information on WCAG can be found on the Web Accessibility Initiative's (WAI) website

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We regularly review our branch design and layout with accessibility in mind. There is an ongoing programme to improve access and facilities for people with disabilities.

The majority of our branches provide level access, ramps or assistance buttons at entrances.

Where practical we provide accessible private interview facilities on the ground floor of our premises. These facilities are available for the provision of 'counter services' upon request.

Power-assisted entrance doors have been provided in most locations, with proposals to extend this to other branches.


Braille, audio and large print versions of leaflets are available upon request. To arrange for this service, please contact us or ask at your local branch.


The Contact Centre is open from 8.30am to 7pm, Monday to Friday and 8.30am to 12.30pm on Saturdays- opening hours may vary over public holidays. Go to contact us for details.

  • To speak to an Investments advisor using a Textphone call direct on 0800 298 8061.
  • To speak to a Mortgage Services advisor using a Textphone call direct on 0800 298 8062.
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