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Whether you're a mortgage or savings customer, you might find the below links useful:
Tell us about your personal circumstances and what support you need when managing your money via our online form and we will do what we can to help.
Request additional supportGovernment cost of living payments
The government backed MoneyHelper website lists everything you need to know about the government’s cost of living support payments. Visit moneyhelper.org.uk to find out more.
Help from your local council
As well as help with your Council Tax Bills, your local council may be able to help you pay for your energy and water bills, food and other essential items such as, clothes or an oven. This help is known as 'welfare assistance' or the ‘Household Support Fund’. You can find out how to contact your local council on gov.uk
Benefits and charitable grants
Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and other support services. Visit turn2us.org.uk to find out more or call 0808 802 2000.
Pension Credit
Many people who are entitled to Pension Credit aren’t claiming it. For information and advice, or to make a claim if you are over state pension age, phone the Pension Service on 0800 731 0469 or visit gov.uk/pension-credit
As well as speaking to us, you can reach out to the below organisations who offer free information and advice:
MoneyHelper
Phone: 0800 138 7777
Web: moneyhelper.org.uk/en
National Debtline
Phone: 0808 808 4000
Web: nationaldebtline.org
Business Debtline
Phone: 0800 197 6026
Web: businessdebtline.org
PayPlan
Phone: 0800 280 2816
Web: payplan.com
Shelter
Phone: 0808 800 4444
Web: shelter.org.uk
Citizens Advice
Phone: Call your local advice centre
Web: citizensadvice.org.uk
StepChange Debt Charity
Phone: 0800 138 1111
Web: stepchange.org
The Samaritans
Phone: 116 123
Web: samaritans.org
From the Building Societies Association and National Debtline
What to do if you can't pay your mortgage.
From the Financial Conduct Authority
Consumers struggling with rising prices urged to seek help
Dealing with the financial impact of rising costs of living
From MoneyHelper
Managing your money in uncertain times
Money Navigator Tool
How to prioritise your debts
Debt Advice Locator
From PayPlan
BudgetSmart
Free support to help you handle your costs.
We’ve partnered with PayPlan to provide further assistance to you if you are worried about your debt repayments. PayPlan have a Budget Smart tool – this allows you to select an area you feel that you may struggle – for example car costs, energy bills, rent, mortgage, amongst others. This free effective tool has already helped hundreds of thousands of people.
Scammers are using the cost of living crisis to trick people into sharing their personal and financial details. Please be vigilant about any calls, texts and emails you receive that claim to be from financial services organisations.
Also watch out for:
Use our online booking form to request an appointment in your nearest branch.
Send us a secure message and one of our experts will get back to you.
