Building a sustainable future

As a mutual, we're here to help people have a place to call home. Not just today, but for generations to come.

Climate change is one of the biggest challenges facing homes, communities and the financial services sector. That's why we're taking action to reduce our environmental impact, support members in improving the energy efficiency of their homes, and strengthen resilience to climate-related risks.

Proud to be a Certified B Corp

We're proud to be a Certified B Corporation, joining a global community of businesses that meet high standards of social and environmental performance, transparency and accountability.

B Corp certification reflects our commitment to balancing purpose and profit. It recognises the work we're doing to create positive outcomes for our members, colleagues, communities and the environment.

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Improving the energy efficiency of UK homes

The UK's housing stock plays a critical role in achieving national climate goals. That's why we're focused on supporting the transition to more energy-efficient homes and improving the overall energy performance of our mortgage portfolio.

We are targeting an average EPC rating of C across our mortgage portfolio by 2028, helping to improve energy efficiency and reduce household energy costs over time.

Improving EPC performance can help:

Lower energy bills.
Improve home comfort.
Reduce carbon emissions.
Increase resilience to future energy price volatility.

We continue to explore how we can support members on their journey towards more energy-efficient homes.

Helping members prepare for a changing climate

Climate change is increasing the risk of flooding, extreme weather and other environmental impacts across the UK.

We're working to understand and monitor climate-related risks across our mortgage portfolio so that we can better support members and make informed decisions for the future.

This includes:

Monitoring flood and physical climate risks affecting properties.
Using climate risk insights to strengthen our long-term resilience.
Embedding climate considerations into our risk management framework.

By understanding these risks today, we can help protect our members and the Society for the future.

Reducing our operational footprint

While our greatest impact comes through supporting members and financing homes, we're also committed to reducing emissions from our own operations with a target for our direct operations to be carbon neutral by 2030.

Current initiatives to achieve this include:

Using 100% renewable electricity.
Encouraging lower-carbon travel through EV charging and sustainable travel schemes.
Reducing waste and increasing recycling.
Working with suppliers to improve sustainability across our value chain.

We're continually looking for ways to reduce our operational environmental impact.

Transparency and accountability

We believe progress should be measured and reported openly. We publish climate-related information through our Annual Report and Accounts, helping members and stakeholders understand our progress, priorities and future ambitions.

Looking ahead

Sustainability is a long-term journey.

Our focus is to:

Continue embedding sustainability across the Society.
Improve the energy performance of our mortgage portfolio.
Strengthen our understanding of climate risks, including flood risk.
Support members through the transition to lower-carbon homes.
Deliver positive environmental and social impact as a proud mutual and Certified B Corporation.

By taking action today, we're helping create a more resilient future for our members, communities and the places we call home.