Please bear with us at the moment
We’re currently experiencing a high number of calls and messages, so it may take longer for us to answer. Our current critical services during the lockdown are withdrawals, redemptions, completions and deferred mortgage payments, therefore you should only call us if your enquiry relates to one of these.
Before you call us, please check our website and online portals in the first instance as we’re updating both regularly with the latest information. This way, we can quickly support those in urgent need and financial difficulty by keeping our phone lines clear for those customers.
Changes to opening times
Lines are open Monday – Friday 9:00am to 5:00pm and 10:00am to 12:00pm on Saturday for key workers only.
Over the bank holiday weekend (Friday 10 April to Monday 13 April inclusive) lines will be closed.
We understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint. To find out about our complaints process, click here.