Before calling us, please check our useful support page and online portals in the first instance as we’re updating both regularly with the latest information. This way, we can quickly support those in urgent need and financial difficulty by keeping our phone lines clear for those customers.
Changes to opening hours
Lines are open Monday – Friday 8:30am to 5:00pm and 09:30am to 12:30pm on Saturday.
We understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint. To find out about our complaints process, click here.