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Our insurance services:
We take pride in being available to help and assist our members in a variety of ways. Our contact form displays a range of topics with their associated contact options, making it easier for you to get in touch with us regarding our products and services.
We also understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint, to find out about our Complaints process, click here.
Important information about your bank account and sort code details
0800 298 0008
Lines are open between 8:30am - 7:00pm
Monday to Friday and 8:30am - 12:30pm on Saturday
the West Brom
2 Providence Place
0345 241 0587
0345 241 4526
0345 241 2148
8:30am - 7:00pm Monday to Friday
9:00am - 12:00pm on Saturday
0345 241 0593
0800 083 8031
0345 241 3784
0345 604 8034
0345 241 3787
Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018
0345 072 7145
Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018
0345 305 2551
0345 241 0607
Customer Relations Team
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Please be aware that we are unable to provide any account specific information via email, we will never ask for your personal or account details via email. Calls and electronic communication may be monitored and/or recorded for your security and may be used for training purposes. Your confidentiality will be maintained.
Fraudsters may claim to be the West Brom to try and access security information. If you receive a call or email from the West Brom that you are suspicious about, cease the call immediately, or forward the email to firstname.lastname@example.org.
(click here for full details of our data protection policy)