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Contact us

Please bear with us at the moment
We’re currently experiencing a high number of calls and messages, so it may take longer for us to answer. Our current critical services during the lockdown are withdrawals, redemptions, completions and deferred mortgage payments, therefore you should only call us if your enquiry relates to one of these.


Before you call us, please check our website and online portals in the first instance as we’re updating both regularly with the latest information. This way, we can quickly support those in urgent need and financial difficulty by keeping our phone lines clear for those customers.


Changes to opening times
Lines are open Monday – Friday 9:00am to 5:00pm and 10:00am to 12:00pm on Saturday for key workers only.

Over the bank holiday weekend (Friday 10 April to Monday 13 April inclusive) lines will be closed.


Complaints
We understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint. To find out about our complaints process, click here.

What would you like to contact us about?

Are you a new or existing customer?

Are you a new or existing customer?

Are you a new or existing customer?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

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Future Planning

Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Future Planning

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Please post to the following address:

Customer Research

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Complaints

Monday to Friday – 9.00am – 5.00pm

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Residential mortgages

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Buy to Let mortgages

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Arrears/ Mortgage payment difficulties

8:30am - 5:00pm Monday to Friday

8:30am - 5:00pm Monday to Friday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

Lines are open between 9:00am - 5:00pm Monday to Friday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Existing insurance enquiry

Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018


Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

New mortgage enquiry

Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Savings

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

Lines are open between 9:00am - 5:00pm Monday to Friday

New insurance enquiries

Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

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