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Contact us

We take pride in being available to help and assist our members in a variety of ways. Our contact form displays a range of topics with their associated contact options, making it easier for you to get in touch with us regarding our products and services.


We also understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint, to find out about our Complaints process, click here.


To view our opening hours over the Christmas and New Year holiday period click here

What would you like to contact us about?

Are you a new or existing customer?

Are you a new or existing customer?

Are you a new or existing customer?

Are you a new or existing customer?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is the nature of your complaint?

What is the nature of your complaint?

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New mortgage enquiry

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Residential mortgages

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Buy to Let mortgages

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Arrears/ Mortgage payment difficulties

8:30am - 7:00pm Monday to Friday

9:00am - 12:00pm on Saturday

8:30am - 7:00pm Monday to Friday

9:00am - 12:00pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WebSave

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

WebSave

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

New insurance enquiries

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Existing insurance enquiry

Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Future Planning

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Future Planning

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Please post to the following address:

Customer Research

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Complaints

Monday to Friday – 9.00am – 5.00pm

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Complaints

Monday to Friday – 9.00am – 5.00pm

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.