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Existing savings or mortgage customer?
You could get the answer you're looking for using our automated telephone service.


Our aim is to give you the highest level of service possible, if you would like to tell us about your positive experience you can use our feedback option below.


We also understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint. To find out about our Complaints process, click here.

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Future Planning

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Future Planning

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Please post to the following address:

Customer Research

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Complaints

Monday to Friday – 9.00am – 5.00pm

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Residential mortgages

Lines are open between 8:30am - 7:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Buy to Let mortgages

Lines are open between 8:30am - 7:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Arrears/ Mortgage payment difficulties

8:30am - 5:00pm Monday to Friday

8:30am - 5:00pm Monday to Friday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WebSave

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

Lines are open between 8:30am - 7:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Existing insurance enquiry

Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

New mortgage enquiry

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Savings

Lines are open between 8:30am - 7:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WebSave

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

New insurance enquiries

Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

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