Account access FAQs

General FAQs

• I have forgotten my PIN. How do I reset it?
• How do I change my PIN?
• I already have a PIN for the automated telephone service, do I need to create a new one to access the savings portal?
• I have checked my balance on the savings portal and on the automated telephone service and the balances don’t match, why is this?

Savings portal FAQs

• I have multiple savings accounts with the West Brom, why can I only see one of my accounts when I log in?
• I already have an online savings account with the West Brom and a branch account, why can’t I see my online account when I log in?
• I have a savings account and a mortgage account with the West Brom. Why can I only see my savings account when I log in?
• Can I complete transactions on the savings portal?
• Can I open a new account on the savings portal?

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