Related FAQs

• I have forgotten my PIN. How do I reset it?
• How do I change my PIN?
• I already have a PIN for the automated telephone service, do I need to create a new one to access the savings portal?
• I have checked my balance on the savings portal and on the automated telephone service and the balances don’t match, why is this?
• I have multiple savings accounts with the West Brom, why can I only see one of my accounts when I log in?
• I already have an online savings account with the West Brom and a branch account, why can’t I see my online account when I log in?
• Can I complete transactions on the savings portal?
• I have just sent a payment to my West Brom savings account and it’s not showing on the savings portal, why is this?
• I've requested a withdrawal via the savings portal, when will I receive this?
• How do I access the savings portal to view my accounts?
• Where can I access the online savings portal?