I have been locked out, how do I regain access?

If you've been locked out of the savings portal, you'll need to reset you PIN. You can do this online, and it takes about five minutes. For security, we'll need to confirm your identity during the process.

Once you've reset your PIN, you'll be able to log in again.

Reset your PIN

Related FAQs

I have forgotten my PIN. How do I reset it?
How do I change my PIN?
I already have a PIN for the automated telephone service, do I need to create a new one to access the savings portal?
I have checked my balance on the savings portal and on the automated telephone service and the balances don’t match, why is this?
I have multiple savings accounts with the West Brom, why can I only see one of my accounts when I log in?
I already have an online savings account with the West Brom and a branch account, why can’t I see my online account when I log in?
Can I complete transactions on the savings portal?
I have just sent a payment to my West Brom savings account and it’s not showing on the savings portal, why is this?
I've requested a withdrawal via the savings portal, when will I receive this?
How do I access the savings portal to view my accounts?
Where can I access the online savings portal?

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I have been locked out, how do I regain access?

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