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Privacy and Security Centre

The privacy and security of our customers' data is of paramount importance to us at the West Brom. This section is your ideal resource for any help and information you may require to ensure that you are up to date on the many ways we keep you protected and what you should do to stay safe and secure online.


Privacy and your personal information

Discover the importance we place on the privacy of your personal information, plus, how and why we use it.

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How we will protect you online

Understand the measures we take to ensure you're in the safest possible hands when it comes to your online protection.

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Common frauds and how to report them

Being aware of online fraud is key to avoiding it. Know what to watch out for and how best to report it.

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How to protect yourself online

As well as us doing our bit, you will need to do your bit too. Discover our range of helpful online security hints and tips here.

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When it comes to online security and privacy, it is important to have an understanding of cookies and their use on websites.

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Strong customer authentication

Online savings is changing – make sure you’re ready. As part of new industry wide regulation, we’re introducing extra security checks to improve your online security.

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