Already registered?
If you've already set up a PIN, you can use the automated telephone service by calling:
0345 241 3785
What you can do with the automated telephone service
Savings customers
- Check your account balance.
- Check your interest rate.
- Check your last transaction amount and date.
- Request a statement of interest.
- Request a balance letter.
Please note: this service isn't available for WeBSave accounts.
Mortgage customers
- Check your monthly payment amount and next payment date.
- Check your interest rate.
- Find out how long you have left on your mortgage.
- Check outstanding mortgage balance
(excluding any applicable fees).
How it works
To start using the automated telephone service, you'll need to set up a security PIN. You can do this by calling 0345 241 3785 and we'll guide you through the process. Once you’ve set up your PIN, you'll be able to use the service straight away.
Already set up your PIN?
All you need to do is call 0345 241 3785.
So we can confirm your identity, when you call, you'll need to enter the following:
- Account number
- Date of birth
- Your security PIN
Access your account online
If you prefer to access your account information online, you can use our Savings or Mortgage Portal instead.
Common questions
If you've forgotten your PIN, you can reset it online or by calling us 0345 241 3875. It takes about five minutes and for security, we'll need to confirm your identity as part of the process. Then you can use your new PIN straight away.
You can change your PIN online or by calling us on 0345 241 3875. It takes about five minutes and for security, we'll need to confirm your identity as part of the process. Then you can use your new PIN straight away.