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Feedback and complaints

We aim to provide you with the best possible service. If you feel we haven’t met your expectations, you may wish to make a complaint or share your feedback about something you think we could do better.

To find out about our complaints process, click here.

*If you’ve asked for a response to your feedback we’ll aim to reply within 7 working days.

Please be aware that we are unable to provide any account specific information via email.

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF

0345 241 0607

9:00am - 5:00pm Monday to Friday

0345 241 0607

9:00am - 5:00pm Monday to Friday

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF

Please provide details of how we can contact you to discuss your complaint. We'll usually call you about your complaint but we may use your email address if we can't reach you by phone.