Frequently asked questions
A range of helpful content designed with you in mind
Get in touch
Use our online booking form to request an appointment in your nearest branch.
Lines are open 8.30am to 7.00pm Monday to Friday and 8.30am to 12.30pm on Saturday. Alternatively, you could use our automated telephone service.
The West Brom is committed to making its products and services accessible to everyone, whether online, by phone or in our branches. For information about our accessibility services such as Textphone and large print leaflets, please visit our Accessibility section.