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Frequently asked questions

A range of helpful content designed with you in mind

Get in touch

Book an appointment

Use our online booking form to request an appointment in your nearest branch.

Book now

Give us a call

Lines are open 8.30am to 7.00pm Monday to Friday and 8.30am to 12.30pm on Saturday. Alternatively, you could use our automated telephone service.


Send us a message

Send us a secure message and one of our experts will get back to you.

Send message

The West Brom is committed to making its products and services accessible to everyone, whether online, by phone or in our branches. For information about our accessibility services such as Textphone and large print leaflets, please visit our Accessibility section.

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