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The importance of understanding fraud

Being aware of online fraud is key to avoiding it. This section gives you information on the most common types of fraud, so you know what to watch out for and how best to report it.

Fraudsters employ lots of tactics to try and trick you into revealing personal information. Tactics such as phishing, vishing or infecting your PC with malware via hidden means like a Trojan Horse, are a few of the more notable examples.


Emails pretending to be from UK banks and building societies are sent encouraging people to visit fraudulent websites, to invest money and reveal personal details. This is commonly known as phishing.

Beware of emails that ask you to re-confirm your whole password and/or personal bank details. The West Brom will NEVER ask for these details in an email.

If you need to log into your West Brom account, you should visit our website directly. We will NEVER send you a link asking you to log in via an email.


The act of vishing involves a fraudster phoning a potential victim and posing as someone from a legitimate organisation such as a bank, building society, police or an internet provider.

Telephone fraud is being used increasingly by criminals to deceive businesses into revealing company financial information or to encourage the transfer of funds into a bank account held by the criminal.

If you are suspicious of a caller who is pertaining to be from the West Brom, please end the call and then call us directly. We will be able to verify the calls authenticity.

Trojan horse

A Trojan horse or Trojan is a type of malware that is often disguised as legitimate software. Trojans can be employed by hackers trying to gain access to users' systems. Users are typically tricked by some form of social engineering (a form of attack which relies on human interaction and tricking them into breaking normal security procedures) into loading and executing trojans on their systems.

When a trojan is activated, they can enable fraudsters to spy on you, steal your sensitive data, and gain backdoor access to your system.

What to do if you have been affected

If you think you have been affected in any way, please get in touch with us by forwarding any suspicious emails, website/webpage links to the following address:

We won’t be able to respond to messages individually, but each message we receive will be looked into and we will take steps to close down any fraudulent websites or scam operations that we identify.

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