Accessing your details
Under the General Data Protection Regulation and the Data Protection Act 2018, you have the right to see and receive a copy of any personal information we may hold on you. This is called a Data Subject Access Request. To request a copy of the personal information we hold on you, please write to us at the below address.
Data Protection Officer
West Bromwich Building Society
2 Providence Place
You can also make a request via email on GDPR@westbrom.co.uk
Alternatively speak to our Customer Service team on 0345 241 3784 (we are open Monday to Friday 8.30am to 7.00pm: Saturday 8.30am to 12.30pm).
Please provide enough detail in your request to enable us to locate your information including, where applicable, account number(s) and any previous addresses.
The Society then has one month in which to provide your information, although there are circumstances when it is not obliged to do so.
Where appropriate the Society will ask you to prove your identify before administering a Data Subject Access Request. This is more likely to be the case where you request the data electronically or have accounts closed some time ago.