Accessing your details
Under the UK GDPR, you have the right to see and receive a copy of any personal information we may hold on you, this is called a Data Subject Access Request. To request a copy of the personal information we hold on you, please write to us at the below address:
Data Protection Officer
West Bromwich Building Society
2 Providence Place
West Bromwich
B70 8AF
You can also make a request via email on GDPR@westbrom.co.uk
Alternatively speak to our Customer Service team on 0345 241 3784 (we are open Monday to Friday 8.30am to 7.00pm: Saturday 8.30am to 12.30pm).
Please provide enough detail in your request to enable us to locate your information including, where applicable, account number(s) and any previous addresses.
The Society then has one month in which to provide your information, although there are some circumstances when the Society is able to extend the deadline, or if necessary withhold the specific information that is exempt from disclosure.
Where appropriate the Society will ask you to prove your identity before administering a Data Subject Access Request. This is more likely to be the case where you request the data electronically or have accounts which were closed some time ago.