Contact Centre Opportunities
Contact Centre
Contact, support, solution - it's about how we work, what we're passionate
about and the reason everyone benefits with the West Brom - our customers, our
staff and the local community. We now need more like-minded people to join us in
the following key front-line mortgage and investment posts, based in our
state-of-the-art Contact Centre. And, in return for your commitment to first
class service, we will empower you to deliver our promise of 'One contact, One
solution', and invest in your ongoing training and development.
We are constantly looking for flexible, customer focused people with the right attitude.
The following contact centre positions become available from time to time:
You will need Adobe Acrobat to read the Role Profile, or alternatively you can convert them to HTML or text using the Adobe PDF conversion tool. The link to Adobe below will open in a new window.
Mortgage Team
Having a breadth and depth of knowledge in mortgage-related work, backed by
real customer focus, will be the making of you in this complex and diverse role.
Providing valuable advice across the full spectrum of our products, services and
related issues, handling queries, delivering solutions and maximising new
business opportunities for existing customers. This will include identifying the
insurance needs of our borrowers and referring them to one of our skilled life
cover advisors. Sensitive and capable of applying your skills to complicated
issues, you'll combine a mature approach with youthful enthusiasm.
Investment Team
As the first point of contact to our customers, making a good impression and
building relationships quickly are key. Dealing with calls from existing and
potential customers on a host of investment queries, you will use your knowledge
and experience to identify the most appropriate financial solutions. Identifying
and satisfying the financial needs of our customers is paramount and, therefore,
sales and service are our key objectives.
Minimum Requirements
The minimum requirements for all new entrants to the Society are:
- IT literacy - in Word, Excel and Outlook
- 4 GCSEs (or equivalent) at grade C or above, including Maths and English
In addition, the minimum age for branch staff is 18 years. Some roles may
require further qualification and/or skills, e.g. a degree or professional
qualification, these will be detailed on the specific role profiles.
To register an interest with any career at West Brom, or to apply for a
specific role please phone 0207 649 6047 (lines open 8am to 8pm Monday to Friday).
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