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We understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you might want to make a complaint or provide us with feedback about something you think we could do better.

Mortgages, Savings and Insurance

Are you a new or existing customer?

Are you a new or existing customer?

Are you a new or existing customer?

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What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

What is your query related to?

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Residential mortgages

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Buy to Let mortgages

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Arrears/ Mortgage payment difficulties

8:30am - 5:00pm Monday to Friday

8:30am - 5:00pm Monday to Friday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Existing insurance enquiry

Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018


Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

New mortgage enquiry

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Savings

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday.

New insurance enquiries

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

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