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Contact us

Got a question and would like to get in touch with us? Select the subject you’d like to contact us about and we’ll be happy to help.


Coronavirus help and support
If you’re still worried about the impact the Coronavirus may have on your finances, please read our Coronavirus support page.


Complaints
We understand that there may be occasions when you feel that we have failed to achieve an acceptable standard and you wish to make a complaint. To find out about our complaints process, click here.

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Are you a new or existing customer?

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What is your query related to?

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Future Planning

0345 241 3784

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Future Planning

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Complaints

0345 241 0607

9:00am - 5:00pm Monday to Friday

Please post to the following address:

Customer Relations Team

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Please post to the following address:

Customer Research

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Residential mortgages

0345 241 4526

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Buy to Let mortgages

0345 241 2148

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

0345 241 0587

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Arrears/ Mortgage payment difficulties

9:00am - 5:00pm Monday to Friday

0345 241 0593

9:00am - 5:00pm Monday to Friday

0800 083 8031

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

0345 604 8034

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Savings

0345 241 3785

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Alternatively, you can use our automated telephone service.

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Existing insurance enquiry

Please call us on the number below if you took out your home insurance policy BEFORE 8 February 2018


Lines are open between 8:30am - 6:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

0345 072 7145

Please call us on the number below if you took out your home insurance policy AFTER 8 February 2018


Lines are open between 8:30am - 7:00pm

Monday to Friday and 8:30am - 12:30pm on Saturday

0345 305 2551

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

New mortgage enquiry

0800 298 0008

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Mortgages

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

Current mortgage application

0345 241 0587

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Savings

0345 241 3785

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Savings

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

WeBSave

0345 604 8034

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday.

New insurance enquiries

0345 241 3787

Lines are open between 8:30am - 6:00pm Monday to Friday and 8:30am - 12:30pm on Saturday

Please post to the following address:

Insurance

Head Office

the West Brom

2 Providence Place

West Bromwich

B70 8AF.

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