As we continue to follow the current guidelines set out by the Government, here at the Society we understand many of you still may be worried about the impact the coronavirus may have on your finances and we want you to know as always we are still here to help you.
We are still working hard to keep our colleagues protected and as a result have a large proportion of our head office staff still working from home.
The option to take a new mortgage payment deferral is now closed.
If you’re experiencing financial difficulty, you can find details here regarding the forms of support available to you.
We will contact you prior to the end of the deferred period to confirm your new monthly payment and the options that may be available to you.
It may help you to prepare for this by making use of some of the guidance and tools provided by the following organisations:
Financial Conduct AuthorityDealing with financial difficulties during coronavirus: information for consumers
There are also a number of other organisations available to help, simply visit our payment difficulties page to find out more.
A number of our branches are now operating new opening hours. Please use our branch finder to keep up to date with opening times and branch status.
Whilst face coverings are no longer a legal requirement we request that a face covering is worn whilst inside the branch to help prevent the spread of Coronavirus.
Note: For those with fixed term savings products who need to access their funds due to financial hardship we can enable early access to savings if required. Please get in touch with us so we can discuss your needs with you.
We’ve answered the most common questions we’ve received on home insurance in relation to COVID-19.
There has been an increase of fraudsters using COVID-19 as a front in scam calls, texts and emails.
So far, a total of £2,120,870 has been lost as a direct result of COVID-19-related scams across the UK. Currently, COVID-19-related frauds make up 3-5% of all fraud reports, and this is expected to rise.
Some of these scams are particularly sophisticated and are using the Government communications via text and email to trick people into paying fines for breaking lockdown. Most recently, fraudsters have been using the Test and Trace programme to get personal information from people. Do not give any information over the phone or via email if you’re not sure that it is the legitimate NHS Test and Trace team.
Please be vigilant about all messages you receive that claim to be from any organisation and do not click any links you’re unsure of. Remember that trusted financial services organisations will never ask you for the following:
Most recently, fraudsters have been using the Test and Trace programme to get personal information from people. Do not give any information over the phone or via email if you’re not sure that it is the legitimate NHS Test and Trace team.
Changes to opening times
A number of our branches are operating new opening hours. Please check your local branch before visiting.Check your local branch opening times
Customer services (including WeBSave)
Lines are open 8:30am to 6:00pm Monday – Friday and 08:30am to 12:30pm on Saturday.
Due to Coronavirus, our Head Office is currently closed to customers until further notice. If you’re local and wish to speak to someone, please visit our New Square branch or contact our customer services team via our contact us form.