Executive Team

Jonathan Westhoff BA (Hons) Financial Services, FMCA, CGMA, ACIB

Appointed May 2009

Chief Executive

Jonathan has spent over 40 years in financial services, mainly in the building society sector. He served as Finance Director at two building societies before joining the West Brom Board, initially as Finance Director and Deputy Chief Executive. He was appointed as Chief Executive Officer in May 2011. Jonathan is also a past Chair of the Building Societies Association and currently serves as a Non-Executive Director of Livv Housing Group. He’s Chair of the Executive Committee and Employee Council and is a member of the Assets & Liabilities and Executive Risk Committees.

Martin Boyle BSc, M.Phil (Cantab.)

Appointed April 2023

Chief Operating Officer

Martin’s an experienced change and operations leader with extensive retail banking expertise, most recently as Chief Transformation Officer at Metro Bank Plc, where he sat on the Group Executive Committee. He’s also held senior roles at Nationwide and Portman building societies, Visa Europe and Accenture. Martin has a wealth of experience leading transformation and managing large-scale operations. He’s responsible for modernising and digitising our infrastructure and operations to better serve our current and future customers. He’s a member of the Executive and Executive Risk Committees.

Manjit Hayre

Appointed September 2021

Chief Risk Officer

Manjit joined us in 2006. Before this, he was at the Britannia Building Society for five years. In total he has over 30 years of financial services experience, having started his career at NatWest Mortgage Services, and in risk related roles since 1993. He’s Chair of the Executive Risk Committee and is a member of the Executive and Assets & Liabilities Committees.

Alex Pawley BSc, FCA

Appointed January 2023

Chief Financial Officer

Alex joined our Board having been promoted to Chief Financial Officer after spending the preceding six years in different roles in the Society’s Treasury and Finance team. Prior to joining the West Brom, he spent over a decade working for Deloitte, where he qualified as a Chartered Accountant, and specialised in the financial services sector. He’s Chair of the Assets & Liabilities Committee and is a member of the Executive and Executive Risk Committees.

Sophie Pazzaglia BSc (Hons) ACCA ACG

Appointed January 2021

Chief People Officer and Group Secretary

Sophie began her career in professional services as an Internal Auditor where she qualified as Chartered Accountant. It was as a Senior Internal Auditor that Sophie joined the Society in 2010. In the subsequent decade she held positions across the Society, notably in Strategy and Secretariat where she gained her Chartered Company Secretary qualification and was instrumental in establishing the Society’s strategy with the Executive and Board for 6 years, before being appointed to DD HR to take forward her passion for establishing and leading an engaging people strategy.

Sarah Teague LLB, CMIIA

Appointed May 2025

Chief Internal Auditor

Sarah’s a qualified Chartered Internal Auditor and joined the Society as an Internal Auditor in 2013. Sarah progressed to the role of Internal Audit Manager in 2015 and Chief Internal Auditor in 2025. Prior to this Sarah worked within Internal Audit in professional services and latterly in the retail sector. Sarah’s a member of the Executive Committee and Executive Risk Committee.