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This year's AGM is being held on Wednesday 23 July at Black Country Living Museum, Tipton Road, Dudley, West Midlands DY1 4SQ.
The AGM will begin at 12.30pm. Tea and coffee will be served from midday.
You’re welcome to enjoy the museum before the AGM at no charge. We have a limited number of tickets available which will be allocated on a first come, first served basis. Register before 14 July 2025 by completing the online form, or visiting a branch.
Please note, places will be limited and we may end registration earlier than 14 July 2025 if we exceed the attendee limits set out by our venue. Tickets are limited to a maximum of two per member.
If you're attending the AGM in person, you'll need to bring proof of your eligibility to vote. This can be your passbook or a mortgage/savings statement.
You can vote by post, online or in person at the AGM. To vote online, you'll need your unique security codes included in your AGM pack. If you've received your AGM pack by email, please use the link provided.
Votes made by post or online must be received by 4:00pm on Friday 18 July 2025 to be counted and recorded.
Vote online nowIf you can't attend the AGM in person, you can watch by live stream. We’ll add the link to join, along with all the other information you’ll need to log in, a few days before the AGM.
If you'd like to ask questions, please send them to us before the AGM:
Any questions sent shouldn't be personal to you or relate to specific account queries.
All questions must be received by 4.00pm Friday 18 July 2025. We'll share the answers to the most asked questions on our website, alongside our Chair's speech and voting results, the day after the AGM.
To be able to vote you must:
No matter how many savings or mortgage accounts you have, you can only vote once. If you have a joint account, this form and the AGM pack have only been addressed to the first-named account holder.
Our online voting and live stream sites are hosted by Civica Election Services (CES) on our behalf. CES is an independent provider of election and voting services and act as our scrutineers. The cookie and security policies on the sites may differ from our own, so please read them carefully.
