Attention: You need JavaScript enabled to use this site.

Supporting the needs of our Customers

Many of us face life events that can cause financial pressures. Let us know if you need any additional support when managing your money and we will do what we can to help.

Simply complete our online form to let us know what you need. The support we can offer will depend on your personal situation and we may also recommend trusted organisations who could help.

We require the above information to ensure that we update your customer record correctly.

Please note, you are not able to use this form if you want to tell us about the addional support a friend or family member may need. Please contact us by telephone or pop into one of our branches if you wish to do this.

Please note, you can update this information at any time if your circumstances change.

If we do not already hold this telephone number, or it is different to the one we already hold for you, we will add this to your customer records.

You can speak to a member of staff at any time either in branch or on the telephone if you would like to discuss your requirements in further detail.

If you would like to receive email confirmation of your submission, please provide an email address below.

If we do not already hold this email address, or it is different to the one we already hold for you, we will add this to your customer records.

By submitting this form you are giving your consent for the information you supplied to be added to your customer profile so that the West Brom can be better placed to support you. You can update or delete your information at any time if your circumstances change by contacting us by telephone or visiting one of our branches.

Back to top