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Our Cookie Policy

We use cookies to ensure that we give you the best browsing experience on our website. This includes cookies from third party analytics providers to help us understand how you use our site so we can continually improve. You can delete and block cookies, but parts of our site won't work without them.   Manage Cookies

Supporting the needs of our customers

Many of us face life events that can cause financial pressures. Let us know if you need any additional support when managing your money and we will do what we can to help.

Simply complete our online form to let us know what you need. The support we can offer will depend on your personal situation and we may also recommend trusted organisations who could help.

We require the above information to ensure that we update your customer record correctly.

Please note, you can update this information at any time if your circumstances change.

On receipt of this information a member of staff may contact you to discuss your requirements further.

If we do not already hold this telephone number, or it is different to the one we already hold for you, we will add this to your customer records.

If we do not already hold this email address, or it is different to the one we already hold for you, we will add this to your customer records.

By submitting this form you are giving your consent for the information you supplied to be added to your customer profile so that the West Brom can be better placed to support you. You can update or delete your information at any time if your circumstances change by contacting us by telephone or visiting one of our branches.