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The UK is due to leave the European Union

With the UK now set to formally leave the European Union (EU) on 31 January 2020, we’d like to reassure you that we’re ready to support you throughout the Brexit process and beyond.

At the moment we don't expect to make any changes to the way your accounts work, how we service them or how we contact you. If that should change, we will contact you first to explain.

We will continue to monitor the situation and regularly review our plans to ensure that if anything changes you will be kept fully informed.

I am part way through a mortgage application, will a no-deal Brexit make any difference to it?

Provided that your personal circumstances don't change (for example your job/income) your mortgage application should not be affected by a no-deal Brexit.

I am worried that I may not be able to pay my mortgage.

If you are concerned that you may not be able to pay your mortgage, the best advice is to get in touch with us or an independent, free debt adviser. The sooner we are aware of a potential difficulty the more options may be available to help you.

I am a UK citizen living in the EU. Will there be any changes to my savings account?

We are continuing to monitor regulators across the EU Member States to identify whether any changes will need to be made to how we service your account. Currently, we are not aware of any changes that could impact how we service your account and existing customers are unlikely to be affected.

After Brexit are my savings still covered up to £85,000 by the Financial Services Compensation Scheme?

FSCS protection for UK-based customers of UK authorised firms will not change as a result of the UK leaving the EU, regardless of whether the UK leaves with or without a deal.

For savings accounts the amount remains £85,000 for each individual in a single banking entity. Please be aware that some banking entities may include a number of separate brands.

You can get the latest information from the FSCS here:

I opened my savings account with the West Brom when I lived in the UK but I now live in the EU. Am I still covered by the FSCS?

FSCS protection does not depend on where you live, but on where the bank, building society or credit union holds your account. If a deposit is held by a building society in the UK, FSCS protection applies.

You can get the latest information from the FSCS here:

I took out my savings account with the West Brom in the UK when I was living here, but have subsequently moved to one of the EU 27 countries. Will Brexit make any difference to my account?

You need do nothing until and unless we make direct contact with you.

What ultimately happens will be subject to the individual national law of the EU 27/EEA countries, and is therefore a little more complex.

If there is a no-deal Brexit should I get out extra cash?

There should be no reason why cash above and beyond the amount that you would normally withdraw will be needed.

Will there be any changes to how you contact me?

Currently, we don’t anticipate making any changes to the way we contact you subject to any changes being imposed by the relevant EU regulators where you reside.

Will you keep me informed of any changes?

We will contact you if we need to make any changes to our products or how we service them. Any updates will also be posted on this website.

Is the West Brom ready for Brexit?

Despite the uncertainty surrounding Brexit, we’re confident that we can deal with any consequences that it may have for us and the UK economy. Our preparations have been driven by the need to continue to act in the best interests of our customers. We will continue to monitor political and economic developments to ensure that we are doing all we can to prepare for Brexit in whatever form it takes. 

Staying safe from scams

During a period of uncertainty there is a greater risk of scams. Here are some tips from the Financial Conduct Authority (FCA) to help you protect yourself:

  • be wary of all unexpected calls, emails and text messages
  • a genuine bank or organisation will not ask for your PIN, full password or to move money to another account
  • ·never give out your personal or financial details unless it’s for a service you want to use, and where you trust the provider
  • don’t be pressured into acting quickly – a genuine bank or financial services firm won’t mind giving you time to think
  • always double-check the web link and company contact details in case it’s a ‘clone firm’ pretending to be a real firm
  • if you get an email, expand the pane at the top of the message and see exactly who it has come from – if it’s a scam, the email address of the sender may be filled with random numbers or be misspelled
  • beware that fraudsters can ‘clone’ these email addresses to make their emails seem genuine

 Additional sources of information

The Government, FCA and organisations such as the Financial Services Compensation Scheme have provided information for consumers:

UK Government -…


Financial Services Compensation Scheme -

MoneySavingExpert -


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