How do I register a Power of Attorney on an existing Mortgage Account?

In order to register a Power of Attorney on an existing Mortgage Account, you will need to send us the following:

Required in all cases:

• Power of Attorney form (mortgages)
• Original Power of Attorney document, or a copy certified on every page and dated on every page by a solicitor or other legal professional, using their company stamp and showing the name of the person certifying the document.
• If the Power of Attorney is an Enduring or Lasting Power of Attorney, this must be a Property and Affairs Power of Attorney (as we do not allow Health and Wellbeing Power of Attorney documents to be registered on mortgage accounts).

May be required (dependent on circumstances)

If the Attorney(s) is not currently a Member of the West Brom, we will attempt to verify their identity electronically. For this reason, no identification is required at this stage. If, for any reason, we are unable to electronically identify any person who will be connected to the account(s), we will write and request documents to confirm identity.

Please read our important information on ID leaflet.

Where to send the documentation

If it is more convenient you can visit your local branch with the Power of Attorney paperwork. You can find details of your nearest branch here.

Otherwise, please forward the Power of Attorney paperwork to the address below:

West Bromwich Building Society
Head Office,
2 Providence Place,
West Bromwich
B70 8AF.

What happens once the Power of Attorney is registered?

Providing we are satisfied that the Power of Attorney document allows the Attorney to operate the Mortgage account held by the Donor, we will register it against the account and send a confirmation letter to the Attorney.