The panel helps us to improve an important information leaflet about identification checks.
How do customers define the purpose of a building society and what do they expect in terms of service from their provider?
When visiting a website, what makes a great experience for customers who are looking for online support?
Will savers be putting more or less money aside this year and how are market conditions affecting people’s general attitude towards saving?
Is it easy to access news and information about your Society and what formats do customers prefer?
What matters most to customers when using a building society branch and how does the West Brom compare with its service?
Thanks to the customer panel, our latest application form is simple to use and understand.
What matters to customers when it comes to finding the right children’s savings account?
Customer panel members helped us road-test a new savings guide before copies were printed and put into our branches.
How do people go about researching and applying for a mortgage and what role does the internet have to play?
Contact the Media Centre
To find out more information on any of the news articles featured in this site, please get in touch with:
Public Relations Manager
Telephone:0121 796 7785
Mobile: 07970 130218
Telephone: 0121 796 7786