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Fraudsters can phone people and pretend to be from your bank or building society, the police, or other well-known companies. Fraudulent calls can sound real and professional.
What to look out for
Unexpected calls - If you didn’t expect the call then it could be a fraudulent call. If you’re not
sure, you can end the call and call organisation back using their customer service number from Google, or the number you usually call them on.
Pressure calls - Fraudsters want to hurry you into making a quick decision.
A need to transfer money – Fraudsters will try to get you to transfer money for security
purposes or to a safe/secure/holding account. We would never ask you to move your money
to another ‘safe’ account
Test transactions - If a call asks you to do a test transaction then it’s a scam.
Calls from the police - It’s very rare for the police or Scotland Yard to call. If they do call,
they'll always follow up with a visit from an Officer with photo ID and a warrant number.
You’re asked to log on to your computer - A fraudster may tell you there's something wrong
with your computer or ask you to download something. They could pretend to be from your
broadband provider or trusted Software Company. But if you didn't ask for this call, it's likely
to be a fraudulent caller.
What you can do
If you get a cold call then you can stay safe by:
Hanging up the phone - If you’re not sure who’s calling, hang up the phone.
Tell them you’ll call back - but use a number you trust, not the number they use or give you. If they say it’s the police you can call back on 101. Wait at least 15 minutes before making this call.
Contact us - If you’re not sure about a call claiming to be from the West Brom, please get in touch with us.
Do not transfer any money - We will never call and ask you to move money from your
account.
Do not log onto your computer - Unless you called for help, do not log on to your computer
for an unexpected call.
Do not let anyone take control of your computer - Unless you called for help, do not let
anyone take remote control of your computer.
Do not say what is on your computer screen - A real call would not ask for you to tell them
what’s on your computer screen.
What to do if you think you have been a victim of fraud:
Call us to report the incident:
The customer fraud reporting hotline is the most suitable place to report. It is an automated line so messages can be left 24 hours a day/7 days a week. The number is 0121 500 7444
