Our people

On so many levels you’ll find the West Brom a great place to work, but don't just take our word for it. We've asked some of our people how they feel about working for the Society.

Customer Service Advisor

Are you devoted to delivering superior customer service with a passion to make a difference? As a Customer Service Advisor you will ensure our customers' needs are at the heart of what you do. Through customer conversations, you will proactively identify opportunities to help them with their future plans and needs.

Customer Service Agent

Motivated by delivering excellent customer service and intrigued by the financial world? As a Customer Service Agent, you will use both your knowledge of the Society and your problem solving skills to directly address customer queries, fulfil each customer journey and exceed expectations.

Customer Services Team Leader

Passionate about leading and inspiring telephony teams? As a Customer Services Team Leader you will ensure that your team are engaged and offer outstanding customer service by going the extra mile in order to delight our customers. Through effective coaching and development you will manage the quality of their interactions and their day to day performance aligned with the Society’s goals.

HR Operations Manager

With a great reputation as a local employer, our name and brand is well known in the industry. We have a variety of interesting roles here at the West Brom and as HR Operations Manager it would be your role to drive a forward thinking and proactive approach to Talent Management across the business which brings with it a variety of development opportunities.

Learning and Development Specialist

Passionate about developing people and improving performance? As a Learning and Development Specialist you will recognise that everyone has talent. Working with individuals, teams and business leaders you will support and guide our people to unlock their full potential. You will design and deliver a wide range of appropriate learning solutions to improve performance in line with the overall Society goals.