I have received a letter asking for further supporting documentation which is not showing on the portal, what should I do?

Depending on your circumstances, there may be times where we require additional documentation to support your application. Where we advise you outside of the portal that further documentation is required this can be sent to us via the address shown in the letter, or you can visit one of our local branches.

Where documentation is requested outside of the portal, this will not be shown in your portal outstanding documents list. If documentation is not received then this may delay your mortgage application.