FAQs

How do I make overpayments on my mortgage?

You can make an overpayment towards your mortgage account by the following methods:

  • Cash or cheque at your nearest branch
  • Debit card payment via our Payments Department on 0800 083 8031
  • By calling us to create a direct debit arrangement on 0345 241 4526

To obtain the amount you can overpay by, you would need to call our Contact Centre on 0345 241 4526 or refer to your most recent Illustration.

Please note once you have made an overpayment you cannot obtain a refund or reduce/stop making your monthly payment to use up the overpayment.